Revolutionize Field Services with Video In Person

Handle service request quicker and don’t waste time on unnecessary travels by using Video In Person.

Video In Person for Field Services

Video In Person for Field Services is a custom video software solution built to enable remote engagement in the field between technicians, experts, auditors, inspectors and customers. The tool helps your experts collect evidence, control information, and perform remote work such as inspections, audits, and certification processes. Enable your technicians to video call your customers, gather in-depth information, and minimise communication errors before on-site inspections.

Inspect and audit

Perform detailed inspections and audits remotely, maintaining quality and compliance.

Collect evidence remotely

Gather critical evidence from anywhere, ensuring accuracy and convenience.

Don’t waste time & money for unnecessary on-site visits

Cut down on unnecessary site visits and optimize your team's productivity.

Guide your customers through video calls

Offer step-by-step guidance to customers via personalized video interactions.

Inspect utilities without the need to travel

Perform utility inspections remotely, reducing travel costs and environmental impact.

Trusted by Leading Businesses

Supported Use Cases

Via features like 'see what I see', technicians can gather in-depth information, minimise mistakes and communication errors and prepare themselves before they travel to the location. This way they can efficiently evaluate the scope of repair or issue without wasting time and money on travelling and fix the issue the first time.

See what your customer see and guide them in real-time to solve the issue themselves without the need for a technician’s visit.

Conduct audits and inspections remotely using evidence collection features such as video recording, picture capture, and on-screen annotations. Enhance confirmation of participant location through GPS Localization.

Your technicians don’t have to be alone in the field. Connect with specialists during video sessions for expert opinions. Collaborate with other experts to address specific field service challenges and show them what you see for better guidance.

Perform remote certification processes with expert control. Gather relevant information, work with partners, and guide customers through complex certification procedures using a reliable video communication solution.

Ready to experience Video In Person?

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Features Best Suited for
Field services

Scheduling tool

Efficiently organize and manage appointments, meetings, and sessions.

Invite guests

Easily invite additional participants or guests to join video sessions or meetings.

Evidence collection

Collect and store relevant evidence or documentation during interactions or sessions.

GPS-localization

Gather precise geographic location data to enhance security measures or provide location-specific services.

Take HD photos

Take and view high-resolution photos that are not screenshots from a video call.

Video recording

Record video sessions or meetings for future reference or documentation purposes.

Annotate on screen

 Collaboratively annotate or mark up content displayed on the screen during sessions.

Share documents

Share documents or files with other participants during video sessions.

Our Customers stories

The video application enables so-called remote expert opinions in a very simple way. A win-win for us and our customers.

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Mariusz Klosa
Head of Sales & IT

Resources

Healthcare
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News & Events
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Customer Experience
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RCS messaging
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Insurtech
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Fintech
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Artificial Intelligence
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Telehealth
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Fintech
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Insurtech
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Customization
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Insurance
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Claims Handling
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Video Cat 2
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Video Cat 1
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Transition Checklist

Annoyed that your current video communication solution does not meet expectations? Download our transition checklist to best prepare your requirements, test crucial features and implement Video In Person.

Video In Person Checklist