Meet Your Policyholders In-Person No Matter Where They Are

Video In Person for Insurance was created so that your agents can meet policyholders remotely, assess damage in real-time and shorten the claim lifecycle.

Video In Person for Insurance

Designed for the insurance industry, Video In Person modernizes and streamlines business processes with enhanced evidence collection features. Offering high-quality video connections, insurers can efficiently handle claims, conduct remote inspections, and gather audio-visual evidence, all while maintaining control via video. Experience a faster, more convenient method to process insurance claims, ultimately increasing sales, decreasing costs, and simplifying complex decision-making processes for customers.

20+ insurance customers

Trusted by over 20 insurance companies for innovative video solutions.

ISO 27001 certified

Benefit from ISO 27001-certified security for all your video interactions.

45% reduction in variable costs like travel expenses

Achieve a 45% reduction in costs by replacing travel with video consultations.

35% more claims handled annually

Handle 35% more claims annually with enhanced video-supported workflows.

Shorten the claim lifecycle

Minimize the time to close claims with streamlined video-based processes.

Increase adjusters’ productivity

Boost adjuster productivity by enabling remote assessments and efficient workflows.

Quicker payout to customers

Accelerate claims processing and deliver faster payouts to your customers.

Trusted by Leading Businesses

Supported Use Cases

Enable customers to show their claims via video, allowing insurers to collect evidence and handle claims efficiently.

Invite third-party experts during calls to provide opinions and expertise for specific and unique insurance use cases.

Seamless escalation from chat to video for customer care channels, allowing quick and easy connections without the need for downloads.

Bring advisors closer to customers, facilitating focused discussions on insurance plans such as retirement, life, or property insurance. Control the process from discussion to agreement signing.

Ready to experience Video In Person?

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Features Best Suited for
Insurance

Evidence collection

Collect and store relevant evidence or documentation during interactions or sessions.

GPS-localization

Gather precise geographic location data to enhance security measures or provide location-specific services.

Scheduling tool

Efficiently organize and manage appointments, meetings, and sessions.

Ad-Hoc video sessions

Quickly initiate impromptu video sessions or meetings as needed.

Take HD photos

Take and view high-resolution photos that are not screenshots from a video call.

Video recording

Record video sessions or meetings for future reference or documentation purposes.

Real-time auto translations

Automatically translate conversations or content in real-time to facilitate communication across language barriers.

Co-browsing documents

Collaboratively view and navigate through documents or web pages in real-time.

Annotate on screen

 Collaboratively annotate or mark up content displayed on the screen during sessions.

AI measurements

Take accurate measurements of real objects through the camera of your customer's mobile device with the help of AI.

Customer portal

 Provide a secure portal for customers to upload relevant evidence or documents and reschedule the meetings.

Our Customers stories

I highly appreciate their support for our ideas and innovative solutions. This helps us translate our needs into a software solution. They’re a truly reliable software partner.

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Christian Ritter
Vice-President Service Division Claims & Expertise

I really liked that they made me feel well taken care of as a customer. We had some demands and they met and exceeded them. Compared to our previous vendor this was a substantial change.

Oskar Jedynasty
Director of Ergo Hestia

Resources

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Transition Checklist

Annoyed that your current video communication solution does not meet expectations? Download our transition checklist to best prepare your requirements, test crucial features and implement Video In Person.

Video In Person Checklist