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Businesses are continually seeking innovative ways to enhance customer experience (CX). One channel that continues to deliver is video communication.

The insurance industry is undergoing a transformation. Digital innovation is reshaping customer expectations, pushing companies to offer faster, more efficient, and eco-friendly solutions.

Discover how video technology is revolutionizing industries in 2025, from immersive customer experiences to streamlined operations. Explore real-world use cases driving innovation and transforming businesses across the globe.

For organizations that rely on video-enabled sessions to connect with customers, assessing and improving the performance of customer support agents is a key challenge. This is where AI-driven employee scoring in video chat comes into play, offering a powerful solution to evaluate, enhance, and ensure the quality of customer interactions.

AI features in video chat are transforming how businesses conduct these essential tasks, making them more efficient, accurate, and user-friendly.

Customer sentiment analysis truly enables companies to understand their customers - in real-time. Unlock the immense benefits for both Customer and Business.