Resources
Unlock a wealth of knowledge with our Resources hub—featuring blogs, interviews, guidebooks, and FAQs to empower your virtual engagement journey. Stay informed, inspired, and equipped with expert insights and practical tips.
Every day, the digitalization era brings more and more technology into our lives, and this makes it much more vital to maintain a human touch within emerging technological advancements.
Businesses are continually seeking innovative ways to enhance customer experience (CX). One channel that continues to deliver is video communication.
The insurance industry is undergoing a transformation. Digital innovation is reshaping customer expectations, pushing companies to offer faster, more efficient, and eco-friendly solutions.
Discover how video technology is revolutionizing industries in 2025, from immersive customer experiences to streamlined operations. Explore real-world use cases driving innovation and transforming businesses across the globe.
For organizations that rely on video-enabled sessions to connect with customers, assessing and improving the performance of customer support agents is a key challenge. This is where AI-driven employee scoring in video chat comes into play, offering a powerful solution to evaluate, enhance, and ensure the quality of customer interactions.
AI features in video chat are transforming how businesses conduct these essential tasks, making them more efficient, accurate, and user-friendly.
Customer sentiment analysis truly enables companies to understand their customers - in real-time. Unlock the immense benefits for both Customer and Business.
Take a look at some of the capabilities for End2End Claims Handling capabilities with Video In Person
We take you on a look into the multiple and extensive branding options available with Video In Person.
Discover how an innovative German claims handling company successfully & easily implemented video into their claims handling work processes.
Learn how a fast growing German claims handling company performed over 26,000 claims, remotely.
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FAQ
The solution is available on subscription basis with a base package based on your feature-needs and number of Users. We have multiple add-ons such as Features, Storage, Hosting, and more so you can build your package to your Use Cases. Contact us to learn more about pricing.
Video In Person offers a Standard Service Level Agreement (SLA) support to ensure smooth operation. Dedicated account managers and technical support teams are available to assist with implementation, maintenance, and feature updates. If required, we have an Extensive SLA, or even a Custom SLA depending on your needs. Contact our team to learn more.
Yes, Video In Person supports REST API integration, allowing seamless connection to your CRM, claims management, and other business systems. Contact us to learn more.
No extensive training is required. The platform is designed to be user-friendly for both employees and customers, with intuitive interfaces and simple workflows.
Yes, Video In Person supports multi-lingual functionality and global deployment, ensuring seamless use across countries while adhering to local compliance requirements.
Yes, Video In Person is fully WebRTC-enabled, making it accessible on any device with an internet connection—desktop, tablet, or smartphone—without the need for an app for usage.
Industries such as insurance (remote claims, loss adjusting), automotive (damage appraisals), healthcare (telehealth), and inspections/auditing (remote assessments) benefit greatly from Video In Person.
Absolutely. Video In Person is built with robust security measures, including GDPR and ISO27001 compliance, to ensure data protection and secure communication.
Yes, Video In Person is fully customizable to align with your branding, workflows, and specific industry requirements. Features like branding, notifications, and integrations can be tailored to your needs.
Video In Person is a WebRTC-based video communication platform designed for industries like insurance, finance, healthcare, and automotive to enable remote claims handling, inspections, assessments, and consultations. It works via secure, browser-based technology without requiring app downloads. Of course, if required we can provide an app-based experience.
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