Streamline Claims Processing with Video In Person

Enable your agents to meet policyholders remotely, assess damage in real-time and shorten the claim lifecycle.

Video In Person for Claims Processing

Revolutionize the way you handle claims processing with Video In Person. Our platform is meticulously designed to enhance efficiency, expedite assessments, and improve customer experience during the claims lifecycle. Video In Person facilitates seamless interactions between insurance professionals, allowing for real-time assessments, remote inspections, and efficient gathering of audio-visual evidence.

Trusted by Leading Businesses

Benefits

Advance claims processing by enabling remote video sessions. Assess damage in real-time, shorten claim lifecycles, and handle even a 35% higher volume of claims annually.

Experience a 45% reduction in variable costs, such as travel expenses, by leveraging remote inspections and assessments. Decrease operational expenses while increasing overall efficiency.

Increase adjusters' productivity with a solution that supports remote collaboration. Video In Person allows for quicker and more accurate assessments, leading to a faster claims process.

Speed up the claims process, ensuring quicker payouts to customers. Improve customer satisfaction by reducing wait times and enhancing overall service.

Ready to experience Video In Person?

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Features Best Suited for
Claims processing

GPS-localization

Gather precise geographic location data to enhance security measures or provide location-specific services.

Scheduling tool

Efficiently organize and manage appointments, meetings, and sessions.

Ad-Hoc video sessions

Quickly initiate impromptu video sessions or meetings as needed.

Take HD photos

Take and view high-resolution photos that are not screenshots from a video call.

Video recording

Record video sessions or meetings for future reference or documentation purposes.

Co-browsing documents

Collaboratively view and navigate through documents or web pages in real-time.

Annotate on screen

 Collaboratively annotate or mark up content displayed on the screen during sessions.

Save chat data

Preserve chat content as a text file for record-keeping or reference after calls.

Claims

Consolidate conferences with the same reference number into one case for streamlined documentation.

Our Customers stories

I highly appreciate their support for our ideas and innovative solutions. This helps us translate our needs into a software solution. They’re a truly reliable software partner.

christian-dekra
Christian Ritter
Vice-President Service Division Claims & Expertise

I really liked that they made me feel well taken care of as a customer. We had some demands and they met and exceeded them. Compared to our previous vendor this was a substantial change.

Oskar Jedynasty
Director of Ergo Hestia

Resources

virtual claims handling
January 4, 2023

Technology is constantly changing how modern companies conduct business. Whether you connect customers with your remote customer service teams or use AI to calculate claim payout, there is no business model impervious to digital transformation, especially in claims handling.

Nick van Xanten
read more
claims or service technician
September 19, 2022

In handling claims or customer service requests, the initial description by customers is crucial. Discover best practices how to always have accurate descriptions of the scope of a claim or service request.

Nick van Xanten
read more
October 16, 2023

In an age of 'try before you buy', why should your business decisions be any different? Would you buy a car without a test drive or book a vacation without reading reviews?

Nick van Xanten
read more

Reduces the need for on-site visits and speed up your claims lifecycle.

Read guidebook

Modern technologies with personalized interactions, allow banks to deliver unparalleled value to their clients.

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End2End Claims Handling Capabilities

Take a look at some of the capabilities for End2End Claims Handling capabilities with Video In Person

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Interview Deutsche Schaden Service GmbH on using Video In Person

Learn how a fast growing German claims handling company performed over 26,000 claims, remotely.

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Interview Schweitzer Gruppe GmbH

Discover how an innovative German claims handling company successfully & easily implemented video into their claims handling work processes.

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Transition to Video In Person Checklist

Annoyed that your current video communication solution does not meet expectations? Download our transition checklist to best prepare your requirements, test crucial features and implement Video In Person.

Video In Person Checklist