Video Communication Keeps Growing
Every day, the digitalization era brings more and more technology into our lives, and this makes it much more vital to maintain a human touch within emerging technological advancements. According to research conducted by Forbes, preference for using video for communication with businesses has increased by 300% since 2020 (Forbes).
With Video in Person, you can upgrade your business by taking your customer experience to the next level. Video in Person solutions focus on upholding that human aspect without losing focus from providing flexibility, scalability, and supporting business growth. So how does VIP achieve that, and in what ways does it help businesses grow?
Increased business productivity
Implementing video communication solutions into your business leads to a number of benefits, ultimately leading to business growth. If processes are automated and claims and requests can be handled remotely, productivity is increased, which means higher turnover for the business.
Customization option and flexibility
Video in Person offers more than 50 features to choose from to match the needs of your business. You can choose options ranging from ID verification, scheduling tool, real-time audio translations, screen share, kiosk terminal integration, to biometric features, and many more. Moreover, Video In Person allows you to implement more features in the future without unnecessary issues, giving you the ultimate flexibility.
Our solution for DEKRA ‘called DEKRA i2i’
We have real life example cases that back up our claims and show real results. 35% more claims handled annually – this was achieved with our solution DEKRA i2i Remote Inspection. Additionally, Reginald Vogelzang, innovation manager at DEKRA, stated that over 10 000 claims are being handled via our solution (Clutch). DEKRA reached out to us with an idea for a solution that would allow to seamlessly and easily execute remote claims, inspection and loss adjustment. We implemented features such as video recording, GPS localization, evidence collection, file preview and upload for clients on mobile, and many more. Those features and our solution contributed to effortless initiation, multi-language support, and high-quality visuals, leading to accelerated claims processing and improved customer experience.
Read the full DEKRA Use Case here.
Increased customer satisfaction & customer trust
Your business success is also heavily reliant on your customers' experiences. Ease of use for end users is one of our top priorities, therefore our Video in Person solutions are customer friendly and ensure that the entire process is simple and pleasant to use. For example, with our solutions there’s no need for unnecessary downloads, because our WebRTC technology means quick access and your customers can use their preferred browser. Moreover, with our customization option you can pick from a variety of features and select only the necessary ones, so there won’t be any clutter.
Customer satisfaction is only half of success, because customer trust is just as crucial. Since Video in Person is branded, your customers are more likely to recognize an already trusted brand when using your video communication solution, hence, their willingness to use and accept this solution will increase.
Our solution for ERGO HESTIA
A cross-device compatible and customer friendly solution, proving 3 times more stability compared to previous vendors. With this stability comes real value, according to Oskar Jedynasty, the company has seen an increase in the number of claims that were handled remotely - “Compared to the previous solution we experienced around 50% increase in video claims and inspections handled. Also, our customers and agents are much more adjusted to using the video solution” (Clutch). But that’s not all our solution for ERGO HESTIA achieved, it transformed how the company interacted with their customers. Customers prioritize quick service and so do we, hence our WebRTC technology, AI-driven chatbots, enhanced remote claims handling, all allow for increasing business efficiency while maintaining customer friendly design and secure data processing.
Read the full Ergo Hestia Use Case here.
Our solution for Urner Kantonalbank
25 000 monthly end users, 80% of which would use the service again and recommend it to someone. These are some of our success rates from our video kiosk banking solution for Urner Kantonalbank. This intuitive and convenient video kiosk terminal allows customers to open accounts, order cards, deposit checks, and verify their identity. When designing this solution, we focused on centering it on the customer to maintain a personal touch, allowing the company to keep up their excellent customer support.
Read the full Ergo Hestia Use Case here.
What sets your business apart from others, after adapting VIP solutions?
Raiffeisen Bank’s video communication system was so revolutionary that this solution was spread to 2 additional countries after launching, making Raiffeisen Bank one of the leaders in video banking.
Video in Person solutions are cost effective and customer oriented, so you can become an industry innovator just like Raiffeisen Bank. We understand the need for maintaining personal touch within an ever-changing digital world, and most importantly with our expertise we can help you deliver a video communication solution that is efficient for your business and customer centered.
So what are you waiting for? Schedule a demo meeting with one of our agents and together we will start working on a solution for your business!