Video in Person Features

With over 50 functionalities to choose from, you can personalize your communication workflow to suit your specific needs.

Video In Person Features
All use cases
All industries

Integration with AD

Integrate with Active Directory for seamless user management and authentication.

Customer portal

 Provide a secure portal for customers to upload relevant evidence or documents and reschedule the meetings.

Questionnaire & surveys

Collect feedback or gather information through structured questionnaires or surveys.

History

Access a log or history of past interactions, sessions, or activities.

Take HD photos

Take and view high-resolution photos that are not screenshots from a video call.

Save chat data

Preserve chat content as a text file for record-keeping or reference after calls.

Co-browsing documents

Collaboratively view and navigate through documents or web pages in real-time.

GPS-localization

Gather precise geographic location data to enhance security measures or provide location-specific services.

ID verification 

Implement procedures to validate the authenticity of identification documents provided by users.

Integration with Genesys and different contact center solutions

Integrate with Genesys for synchronized user and group management and call routing.

File preview and upload for clients on mobile

Allow clients to preview and upload files from mobile devices for convenience.

Chat to video escalation

Seamlessly transition from text-based chat to video calls for enhanced communication and clarity.

Live Transcription

Transcribe live audio during calls for documentation, review or policy requirements.

Domain branding

Design the colours, look & feel, your logo and name to your video domain and ensure customers recognise your brand.

External camera/microphone

Change your audio & visual devices to external ones for a better or different perspective.

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Resources

VIP human touch
25.6.2025

Every day, the digitalization era brings more and more technology into our lives, and this makes it much more vital to maintain a human touch within emerging technological advancements.

Nick van Xanten
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Enhance your CX with video
28.3.2025

Businesses are continually seeking innovative ways to enhance customer experience (CX). One channel that continues to deliver is video communication.

Nick van Xanten
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Video processed claims
3.3.2025

The insurance industry is undergoing a transformation. Digital innovation is reshaping customer expectations, pushing companies to offer faster, more efficient, and eco-friendly solutions.

Nick van Xanten
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Video In Person in action
20.1.2025

Discover how video technology is revolutionizing industries in 2025, from immersive customer experiences to streamlined operations. Explore real-world use cases driving innovation and transforming businesses across the globe.

Maciej Krajewski
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19.8.2024

For organizations that rely on video-enabled sessions to connect with customers, assessing and improving the performance of customer support agents is a key challenge. This is where AI-driven employee scoring in video chat comes into play, offering a powerful solution to evaluate, enhance, and ensure the quality of customer interactions.

Nick van Xanten
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9.8.2024

AI features in video chat are transforming how businesses conduct these essential tasks, making them more efficient, accurate, and user-friendly.

Nick van Xanten
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8.7.2024

Customer sentiment analysis truly enables companies to understand their customers - in real-time. Unlock the immense benefits for both Customer and Business.

Nick van Xanten
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Modern technologies with personalized interactions, allow banks to deliver unparalleled value to their clients.

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Reduces the need for on-site visits and speed up your claims lifecycle.

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Learn how to kickstart telehealth with video solutions.

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End2End Claims Video In Person

Take a look at some of the capabilities for End2End Claims Handling capabilities with Video In Person

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Branding Video In Person

We take you on a look into the multiple and extensive branding options available with Video In Person.

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Schweitzer Gruppe Video In Person

Discover how an innovative German claims handling company successfully & easily implemented video into their claims handling work processes.

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video in person

Learn how a fast growing German claims handling company performed over 26,000 claims, remotely.

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Why choose Video In Person

Experience seamless video communication with our innovative technology. Our platform utilizes WebRTC for real-time, browser-based communication, ensuring smooth and secure connections.

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Seamlessly connect with your CRM, document handling systems, or back-end infrastructure to streamline processes and enhance efficiency. Discover our integration capabilities and partners.

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We understand that every business is unique, which is why Video In Person offers customizable solutions to suit your specific needs. With the ability to develop custom features and tailor the platform to your requirements, we ensure that you have a truly unique video communication solution.

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See how Video In Person protects user data in compliance with industry standards. Dive deeper into our security practices here and gain peace of mind knowing your communication is secure.

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