Video In Person Features

Easily invite additional participants or guests to join video sessions or meetings.

Receive instant notifications about customer-related issues during calls, like permission errors or weak connections, empowering agents to swiftly troubleshoot and ensure seamless communication.

Seamlessly transition from text-based chat to video calls for enhanced communication and clarity.

Implement processes to verify and authenticate the identity of customers.

Automatically send configurable messages after calls for follow-up or further action.

Integrate with Genesys for synchronized user and group management and call routing.

Change your audio & visual devices to external ones for a better or different perspective.

Together we can configure the URL to reflect your company to ensure users view the solution as your video tool.

Generate random keys for enhanced security during calls.

Collaboratively view and navigate through documents or web pages in real-time.

Enable users to electronically sign documents, contracts, or agreements.

Implement HMAC-SHA1 encryption for securing data and communications.

Initiate video sessions directly from the browser without the need for downloads or technical expertise.

Seamlessly integrate with kiosk terminals to extend the reach of your services, enabling customers to access video sessions conveniently from self-service kiosks.

Synchronise scheduled video calls in your Outlook Calendar.